Privacy Policy

This policy applies to information submitted through our website, email, phone communications that start from the website, and routine website analytics. The website is intended to support general business communications for a Florida-based precision machining and manufacturing business.

Website content is informational only. Privacy practices described here are general business practices and do not replace any signed NDA, customer contract, purchase order, or other written agreement.

• Contact and RFQ form details such as name, company, email, phone number, project details, requested materials, quantity, timeline, and uploaded files.
• Email and phone communications you send to us, including follow-up questions, attachments, and order-related correspondence.
• Basic device, browser, usage, and log information that helps us operate, secure, and improve the website.
• Analytics and cookie-related information used to understand site traffic and user behavior at an aggregate level.

• Respond to quote requests, contact requests, and customer service questions.
• Review drawings, specifications, timelines, and production requirements so we can evaluate potential work.
• Communicate about orders, vendor coordination, scheduling, and general business operations.
• Operate, troubleshoot, secure, and improve the website and related communications systems.
• Maintain business records, comply with legal obligations, and protect the company, its owners, employees, customers, vendors, and website users.

We may use cookies or similar technologies for basic website operation, performance insights, and analytics. These tools help us understand which pages are used, how visitors move through the site, and whether forms or pages are functioning as expected.

We do not promise that every browser control or analytics preference will be available at all times. Browser settings and privacy tools may affect how analytics data is collected.

We do not sell personal information. We may share information with service providers and vendors that help us run the website or conduct business, such as website hosting, analytics, form handling, email delivery, communications, or IT support.

Those providers may receive only the information reasonably needed to perform their services for us. We do not claim any compliance certification or special security standard unless it has been independently verified and expressly stated by Matrix in writing.

We retain information for as long as reasonably necessary for quoting, project follow-up, business records, dispute resolution, operational needs, and legal compliance. Retention periods may vary based on the type of inquiry, whether the communication leads to active work, and whether records are needed for tax, accounting, or customer service purposes.

We use reasonable administrative, technical, and practical safeguards intended to protect business and contact information from unauthorized access, misuse, or disclosure. No website, email system, or file transfer method can be guaranteed completely secure.

If we become aware of a security incident involving personal information, we will assess the situation, address it in good faith, and review any applicable notification obligations, including Florida breach-related requirements to the extent they apply.

If you would like to update submitted contact information, ask a privacy-related question, or request that we review information associated with a website inquiry, contact us at quotes@matrix-fl.com. We may need enough information to verify the request before acting on it.